ITIL Service (Version 5)

About Course

This 3-day ITIL® Service (Version 5) instructor-led virtual training equips you with the expertise to deliver resilient, high-performing digital services across the full lifecycle. It provides structured guidance for managing service relationships, service levels, operational reliability, and continual improvement, ensuring consistent performance, resilience, and measurable customer outcomes.

Throughout this comprehensive virtual program, participants will dive deep into modern digital service management, mastering how to seamlessly bridge strategic intent with operational excellence. As organizations face rapid transformations, this course equips you with the structured frameworks and modern competencies needed to navigate service relationships, manage risk, and foster cross-functional collaboration to drive continuous value co-creation.

The virtual format combines immersive instruction with structured official study aids, sample exams, and an interactive online learning environment designed to maximize knowledge retention. Whether you are looking to validate your expertise in service management, optimize operational reliability, or achieve an elite industry-recognized certification, this course provides a direct and efficient path to reaching your professional goals.

Peoplecert e-Learning Environment

18 hours of interactive content
Self-paced learning with bite-sized modules
Practical exercises and quizzes
Scenario-based case studies
Real-time progress tracking
Embedded glossary with the key terminology
Seamless, device-friendly integration

Understand the key concepts of digital product and service management and how they support value and performance from a service perspective.
Discover how to develop resilient, sustainable, and adaptable services to respond effectively to change.
Explore how services enable the co‑creation of value with customers, partners, and stakeholders across the lifecycle.
Gain a clear understanding of how services connect strategic intent with consistent performance and value creation.
Learn how to apply human‑centred, experience‑led design to improve the perception and quality of services.
Explore how services align with real stakeholder needs to ensure relevance, clarity, and deliver measurable outcomes.
Examine how to use continual improvement and evidence‑based decisions to increase value and reduce waste.
Learn how practical governance supports compliance, risk management, and responsible innovation.
Understand how AI and automation enhance service capability while maintaining trust and accountability.

Course Content

Introduction to ITIL

Introduction to digital products and services

Discover

Design

Acquire

Build

Transition

Operate

Deliver

Support

Managing the end-to-end product and service lifecycle

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