ITIL Transformation (Version 5)

About Course

ITIL Transformation (Version 5) offers practical guidance for embedding, sustaining, and optimizing change across digital products and services. It equips you with the expertise to balance governance, execution, and continual learning, build resilience, and deliver measurable value in AI-driven environments.

Throughout this comprehensive virtual program, participants will dive deep into modern digital transformation management, mastering how to seamlessly bridge organizational governance with agile change execution. As organizations face rapid technological shifts and market transformations, this course equips you with the structured frameworks and strategic competencies needed to navigate complex environments, apply the ITIL Transformation Model, and drive sustainable value creation.

The virtual format combines immersive instruction with structured official study aids, sample exams, and an interactive online learning environment designed to maximize knowledge retention. Whether you are looking to validate your expertise in digital transformation, optimize enterprise change initiatives, or achieve an elite industry-recognized certification, this course provides a direct and efficient path to reaching your professional goals.

Peoplecert e-Learning Environment

10 – 12 hours of interactive content
Self-paced learning with bite-sized modules
Practical exercises and quizzes
Scenario-based case studies
Real-time progress tracking
Embedded glossary with the key terminology
Seamless, device-friendly integration

Gain a clear understanding of the core concepts of transformation in the ITIL context, including how change, value, the ITIL Product and Service Lifecycle, and the ITIL Value System are all connected.
Explore initiation, governance, and execution patterns and how they shape transformation scope, timing, and execution.
Discover how to measure progress, evaluate outcomes, and embed continuous learning into the organization.
Discover how to approach transformation across a range of contexts, including complex and chaotic environments.
Gain an in-depth understanding of how governance supports transformation while enabling flexibility and value delivery.
Explore how to apply approaches such as value stream mapping, Objectives and Key Results, and the ITIL Maturity Model to support transformation.
Learn how to apply the ITIL Transformation Model, including its layers, stages, and steps across governance, positioning, execution, and learning.
Learn how to manage and implement transformation initiatives across different scenarios.
Deepen your understanding of the ITIL AI Capability Model and how AI governance supports transformation readiness and adaptive execution.

Course Content

Introduction to ITIL

Introduction to digital transformation

How to implement improvements to the value system

Tools, methods, and techniques

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